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Terms & Conditions that keep your account secure

When you open an account with istanaimpian1 slot, you enter into a straightforward agreement with us: we deliver live casino tables, slots and sportsbook access; you agree to…

Clear account rulesDeposit & withdrawal safetyDispute resolution
istanaimpian1 slot Terms & Conditions that keep your account secure
REACH OUR TEAM

How to contact us about your account

Team online

Live chat

Open the chat widget in the bottom-right corner of your account page or lobby. We respond within minutes during business hours Monday–Friday, 09:00–22:00 WIB.

Email support

Send account questions, disputes or data requests to [email protected]. We reply within 24 hours with full details and next steps.

Account settings

Update your Deposit references, payment method or contact info directly from your profile. Changes take effect immediately for future transactions.

ACCOUNT SECURITY

How we protect your data and funds

Login security

Your password is encrypted and never stored in plain text.

Transaction logs

Every deposit, withdrawal and bet is recorded with timestamps and amounts.

Withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we confirm your identity and check that…

Data retention

We keep your account data, transaction history and game logs for the period required by Indonesian law.

Account closure

You can close your account at any time via the 'Settings' menu.

Dispute resolution

If you disagree with a transaction or game outcome, open a support ticket with your session ID.

Common questions about our terms

No. One person may hold only one active account. If we detect duplicate accounts linked to the same identity, email or payment method, we'll suspend both and refund any remaining balance to the primary account holder.

Click 'Forgot password' on the login page and enter your email. We'll send a reset link that's valid for two hours. Follow it, create a new password, and you're back in. If you can't access your email, contact our support team with proof of identity.

Most deposits clear within one minute. In rare cases (network delays, payment provider maintenance), they may take up to 30 minutes. If your deposit hasn't appeared after 30 minutes, check your transaction receipt and contact support with the reference number.

Yes. Go to 'Account Settings' → 'Payment Method' and add or update your DANA, OVO, GoPay, QRIS or bank account. Withdrawals will go to whichever method you select during checkout. Previous deposits stay on record for our records.

Visit 'Settings' → 'Close Account' and request closure. We'll ask you to confirm your decision. Your remaining balance will be withdrawn to your registered payment method within two business days. Once closed, you'll need to re-register to play again.

Open a support ticket from the 'Help' menu in your account. Include your session ID (found in 'History'), the game name, the bet amount and the outcome. We'll review the server logs and respond with an explanation or correction within 48 hours.

We retain transaction records and account history for the period required by Indonesian law. You may request deletion of personal details (name, email, phone) by emailing [email protected] with your account ID. We'll confirm deletion within five business days where local law permits.